Refunds and payment support

Updated 21 October 2026.

Request a refund

Paddle processes Spark Audio purchases as the merchant of record. To request a refund, visit Paddle’s buyer support or use the support link in your Paddle receipt. Include the email used for the purchase and your order reference. Do not send card details.

Refund eligibility and any statutory withdrawal rights are covered by Paddle’s Refund Policy and Buyer Terms. Nothing here limits your mandatory consumer rights. We do not advertise an additional unconditional money-back guarantee.

A plugin does not work as expected

Contact hello@sparkaudio.org with the plugin name, version, Windows version and DAW. We can help investigate the issue. If you paid but cannot access your plugin, include your order reference so we can check delivery.

After a refund

Access supplied by a refunded purchase may be removed. Refunding Complete does not remove a separately purchased plugin. A refund does not restart an already-used free trial.

No automatic billing

Spark plugin purchases are one-time payments. Every plugin also has a free 30-day trial without a payment card, with no automatic purchase at the end.